REMOTE SUPPORT

the next step into the field of customers assistance

 

The revolution in customer support

With VisionAR there’s no need of experienced people in the field, so that the service expenses can be significantly reduced. Less expenses mean also more efficiency: VisionAR allows you to make your customer happier.

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VisionAR smart camera

REMOTE SUPPORT

VisionAR Augmented Reality Safety Glasses allow the technicians to receive real time remote support from experts. Thanks to the camera and the complete connectivity, experts can see directly with their own eyes through a laptop what’s the issue about from anywhere in the world and offer their experienced help to the field technicians asking for help.

INCREASED PERFORMANCE

Thanks to VisionAR technology, the remote operator can send information and instructions directly to the technician's display, making it easier to understand and increasing the performance.

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FEATURES

OPTICAL MODULE

The optical module is composed of a transparent display which uses a patented waveguide technology, with a monochromatic 8 bit light source and a holographic waveguide perfectly transparent for the human eye. The structure is ruggedized and reinforced for the industrial use.

CAPACITIVE TOUCH AREA

Among the others, the touch command is one way to control VisionAR. The sensitive area is on the side of the frame and through that it’s possible to activate 4 main programmable functions (swipe forward, swipe backwards, tap and double tap)

INFINITY FOCUS

The user does not have to focus his eyesight when he shifts his attention elsewhere. The information is projected with an infinite focus. This guarantees with maximum comfort: no stress to see up close or far away.

Operating System

OPERATING SYSTEM

VisionAR has been designed in order to give the maximum flexibility possible. For this reason we are giving access to all the resources and drivers necessary to interact with the systems and apps in Windows 10, Linux and Android (6.0 or later). This means that VisionAR can work with any control unit, smartphone or computer which uses any of these OSs.

VISIONAR CONTROL UNIT

VisionAR can be ordered also with its native control unit, based on Linux OS and able to work also with Android 6.0. It’s an open, certified and ruggedized unit. Its battery allows a continuous use of min. 4 hours and can be replaced without switching off the unit (hot swap). There are also 4 programmable physical buttons. The unit has a belt fixing system.

Download technical information

Click here to download the VisonAR data sheet

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